ARF published as IETF standard
Abuse report format helps auto-handling of email complaints
ARF (Abuse Reporting Format) has been approved by the IETF as an Internet standard.
ARF is a format used to send complaints about
email - for instance the report generated when a user clicks a 'this is spam' button in their email
agent. A draft version of the format has been used for several years by companies who deal with a lot of email, with
the first draft having been written in 2005.
ARF is a version of the Multipart/Report format and contains the original email, some information about the
email and some human-readable descriptive text.
While it is unthinkable for an organization not to filter their inbound email on spam, much more can be done to help
control the global spam problem. One of these things is for organizations to take complaints about email sent from
their systems seriously. It may be that these message weren't spam, and may even have been solicited (though in such
cases it is still good practice to stop mailing these recipients), but it may also indicate a spamming customer, or a
hacked machine. ARF helps organizations process such reports automatically, which enables them to take appropriate
action.
The full text of ARF, which is now also known as RCF 5965 can be found
here, with comments from John Levine, one of the authors of the
final version, on his blog here.
02 September 2010
Tags:
arf, email, ietf, rfc, spam.
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